At Hello Painters, transparency and customer satisfaction are our top priorities. This Refund & Cancellation Policy outlines the terms, eligibility, and process for requesting refunds or cancelling painting services. Our practices align with Indian consumer protection standards and ensure fair treatment for all clients.

Service bookings are confirmed once scheduling and any advance payments are completed. Clients receive confirmation of the booking, including project details, timelines, and service specifications. Confirmation ensures that both parties are aligned on expectations and deliverables.

Clients may request cancellation of services at any time before the commencement of work. Requests should be made in writing or through official communication channels. Early notice allows efficient management of schedules and resources, improving eligibility for refunds.

Refunds are considered based on the stage of the project, notice period, and resources already allocated. Full refunds are typically granted if cancellation occurs before the project begins. Partial refunds may apply if materials are procured or preliminary work has commenced. Refund eligibility is determined on a case-by-case basis.

Clients may request rescheduling instead of cancellation. Rescheduled projects are accommodated based on availability and project requirements, ensuring minimal disruption and maintaining service quality.

Once approved, refunds are processed in accordance with the original payment method. Processing may take several business days, and confirmation is provided once completed.

Certain circumstances may limit refund eligibility, such as urgent project requirements, customized materials, or projects that have commenced. Clients are informed of such conditions before confirming bookings.

This policy may be updated periodically to reflect operational changes or compliance requirements under Indian law. Clients are encouraged to review the policy before scheduling services to remain informed.